How do we maximize our enterprise value?
What buyers and investors pay a premium for in a BPO, and why revenue alone doesn't earn it.
Check out our insights: How do we maximize our enterprise value?Insights
How do we grow revenue as we introduce AI?
A BPO paid by the seat and the hour shrinks its own revenue every time it automates, unless it changes how it charges.
AI takes hours out of the work, and if you're paid by the hour, those hours were your revenue. Automate without changing how you charge and you shrink your own business. Don't automate, and someone else will, and the account goes with them.
The way out is to be paid for what the work produces, not for the people and hours behind it. That takes a specialized solution to price against and a team that can sell it for what it's worth, which is also why AI deals stall: a new offer, sold by a team that learned to sell seats, gets priced like seats. Each piece below takes one part of that.
The Library
Every piece on this question
Read this first
Article · AI and revenueThe AI Capability Is There. The Deals Still Aren’t Closing.
Tech-enabled BPOs rarely lose AI deals to one cause. Comp, sales process, training and narrative fail together, so fixing one alone won't move the numbers.
July 2026 · 8 min read
Read it3 Reasons Your AI Deals Aren't ClosingComp plans, sales process and training each block AI deals, and they compound. Revenue follows infrastructure, not vision, so fixing one of the three is not enough.Your Sales People Aren't in the RoomTechnology vendors are making the cost case to the CFO while BPO reps discuss CSAT with operations managers. Getting into that room takes a different narrative, sales process and comp plan.Why Your Technology Strategy Is FailingTechnology vendors arrive with complete playbooks while BPOs offer the same service plus a vendor. A segment-based technology strategy, built with real clients, is how you compete.
The other questions
How do we stand out in the market?
Why buyers compare BPOs on price when every pitch sounds the same, and what to change in what you sell.
Check out our insights: How do we stand out in the market?How do we keep and grow the clients we have?
How account teams move from reporting on an account to running the relationship, from the QBR to the renewal.
Check out our insights: How do we keep and grow the clients we have?Next Step
If automating would shrink your revenue, we can talk it through.